Refund Policy

Transparent and equitable refund terms to ensure your comfort

Overview

At OpenResourceCartography, we realize that plans can change and we are committed to having straightforward and clear refund terms. This policy sets out the circumstances in which refunds might be given for our yacht charter services.

Please examine this policy thoroughly before booking a charter. By confirming a charter with OpenResourceCartography, you are consenting to these conditions for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Qualifies for: Complete refund minus transaction fees

Processing Duration: 5-7 working days

Transaction Fee: €50 for credit card payments

Prerequisites: Request must be made in written form through email or telephone

24-72 Hours Before Charter

50% Refund

Qualifies for: Half of the full cost of the charter

Processing Duration: 7-10 working days

Transaction Fee: €25 subtracted from the refunded amount

Prerequisites: A valid reason is needed; administrative charges will apply

Less than 24 Hours Before Charter

No Refund

Qualifies for: No reimbursement is obtainable

Exception: Cases of emergency may be taken into account

Alternate Option: A charter credit might be provided at the discretion of the management

Prerequisites: Documentation is necessary for emergency claims

Weather-Related Cancellations

Our Commitment to Weather Safety

Your safety is paramount. If our certified captain determines that the weather is unsafe for charter operations, we offer the following flexible alternatives:

  • Complete Refund: If rescheduling isn’t an option, a 100% refund will be provided
  • Reschedule Option: You can move your charter to another available date with no added fee
  • Charter Credit: We provide a voucher valid for one year from the initial charter date

Procedure for Weather Evaluation

Our procedure for assessing weather conditions includes:

  • Evaluating wind speeds and directions
  • Checking the wave heights and sea state
  • Forecast scrutiny for visibility and precipitation
  • Heeding Coast Guard advisories and alerts
  • Expert captain's evaluation for safety

Timeline for Decision: We make decisions on weather cancellations at least 4 hours ahead of the planned departure.

Medical Emergency Refunds

Special Consideration Situations

We understand that medical emergencies can be unforeseen. Such incidents may warrant particular consideration:

  • Unanticipated ailment or harm necessitating hospital admission
  • Passing of a close family member
  • Call to military duty or urgent recall
  • Compulsory jury service or legal directive
  • Natural calamities hinder travel

Requirements for Documentation

To facilitate emergency refund requests, we require:

  • Official medical certificate or hospital reports
  • Coroner's report when relevant
  • Military orders for duty
  • Court summons or notice for jury service
  • Emergency proclamations or travel warnings

Procedure: We process emergency refunds within 3-5 working days after receiving the necessary documentation.

Cancellations due to Operational Reasons

Mechanical Failures

If the vessel allocated to you encounters unfixable mechanical issues:

  • Alternate Vessel: We will attempt to arrange a similar substitute
  • Complete Refund: Granted if we cannot provide a suitable alternative
  • Partial Refund: If the substitute vessel differs in price
  • Compensation: We may offer extra reparation for the inconvenience

Unavailability of Crew

On the infrequent occasion that a certified crew is not available:

  • When possible, a replacement crew will be sourced
  • Full refund if the charter is unable to proceed
  • Option to reschedule at no extra cost

Refund Procedures

Original Methods of Payment

We carry out all refunds through the original payment method utilized for the booking:

  • Credit Card Payments: 5-7 business days
  • Direct Bank Transfers: 7-10 business days
  • Cash/Check Transactions: 3-5 business days

Fee Structures for Processing

Credit Card Transactions

A €50 charge for cancellations occurring more than 72 hours beforehand

Processing for Bank Transfers

A €25 charge for all refunds via bank transfer

International Transaction Handling

Additional charges may be applied for international operations

Policy on Charter Credits

Instances for Offering Credits

In certain situations, charter credits may be presented instead of refunds:

  • Late cancelations (under 24 hours prior)
  • Cancellations related to adverse weather
  • Requests for voluntary rescheduling
  • Interruptions due to operational factors

Terms for Credits

  • Validity Period: Credits are valid for one year from the date of issue
  • Non-Transferable: Credits cannot be transferred to others
  • Value: The credit encompasses the full value of the charter without deduction of processing charges
  • Usage: Applicable towards any upcoming available charter
  • No Extension: Credits cannot be extended beyond the one-year period

Reimbursements for Partial Services

Interruptions to Service

In the event your charter is discontinued or cut short by a factor within our power:

  • Refund calculated on the basis of unused time
  • A voucher for a future charter of equal worth
  • Complimentary services or potential upgrades

Discontinuation by Guests

Should a charter conclude prematurely due to behavior or violations of safety by the guests:

  • No reimbursement for the time left unused
  • Full payment is still obliged
  • Incidental charges may be incurred

Settling Refund Disputes

In cases where you dispute our decision regarding a refund, you have the option to:

  • Ask for a reassessment by our management
  • Submit further evidence or documents
  • Engage consumer protection entities for a resolution
  • Pursue legal channels as determined by law

Initiating a Refund Request

Initial Step: Reach Out

To begin your request for a refund, contact us through:

Second Step: Provide Necessary Details

Ensure to provide the following for your refund application:

  • The confirmation code for the booking
  • Date and time originally set for the charter
  • Reason for aborting the charter
  • Any pertinent documents (if needed)
  • Your preferred method to receive the refund

Third Step: Reviewing and Processing

Our team will acknowledge your claim within a day, evaluate it per our policy, decide inside two days, and, if approved, will proceed with the refund as per our given timeframes.

Key Reminders

  • All requests for refunds must be issued in written form
  • Refunds are executed in €, regardless of the currency used originally for payment
  • We highly recommend procuring travel insurance
  • This policy may be revised with a notice period of 30 days
  • Refunds are subject to taxes and prevailing regulations

Getting in Touch

For inquiries about our refund process or to file for a refund:

Refund Inquiries
OpenResourceCartography Marine Services Co.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 9999 9999
Email: [email protected]
Working Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Policy Update Date: August 21, 2025

This refund policy is made to be equitable and transparent. We encourage you to carefully examine these terms before making a reservation and to reach out to us for any queries.